Terms & Conditions
At Serendipity, we value your privacy as much as we value your experience in our valley. This Privacy Policy outlines how we collect, use, and protect the information you share with us when you interact with our website or book a stay at our estate
1. Information We Collect
We collect information that helps us provide a seamless, personalized experience for you:
- Personal Details: Name, email address, phone number, and mailing address provided during the booking process.
- Stay Preferences: Specific requests, dietary needs, or interests related to your visit.
- Technical Data: Information gathered through cookies, such as your IP address, browser type, and time spent on our site to improve website performance.
2. How We Use Your Information
We use the collected data for the following purposes:
- Booking Management: To confirm your stay, send arrival instructions, and manage your itinerary.
- Service Personalization: To tailor your experience (e.g., activity recommendations).
- Communication: To send you essential updates regarding your booking or, if you opt-in, our newsletter about seasonal offerings.
- Website Optimization: To improve user navigation and ensure our digital presence is as premium as the estate itself.
3. Data Security
We take the security of your information seriously. We use industry-standard encryption protocols (SSL) and secure servers to ensure that your personal details remain confidential. Your data is stored securely and is accessible only to authorized staff members involved in managing your stay.
4. Third-Party Sharing
We do not sell, trade, or rent your personal information to third parties. We may only share your data with trusted partners who assist us in operating our website or conducting our business (e.g., secure payment gateways), provided those parties agree to keep your information confidential.
5. Your Rights
- Access & Correction: You have the right to request access to the information we hold about you and to correct any inaccuracies.
- Deletion: You may request that we delete your personal information from our records at any time, provided it is not required for legal or booking-related purposes.
- Opt-Out: You can opt-out of our marketing communications at any time by clicking the "Unsubscribe" link in our emails.
6. Use of Cookies
Our website uses "cookies" to enhance your browsing experience. Cookies are small files placed on your device that help us remember your preferences and analyze how you interact with our content. You may choose to disable cookies in your browser settings, though this may impact some features of our site.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.